japanese

Q&A

Q&A

QDo your second and subsequent orders incur a charge for a last?
AGenerally, we do not collect fees for last production on subsequent orders. You need only pay the cost of the shoes.
However, if you need heels of different heights or different toe tip sizes, this requires rebuilding the last.
QWhat makes a made to order shoe different?
AThis is an order style differing from one where a design is made from scratch and an initial fitting is prepared.
A bespoke shoe allows us to offer you an authentic order-made shoe free of design restrictions or fit problems.
In addition to the size and width, the lining and fit around the toes can be customized.
There are also no restrictions on heel height or design of the toes with a bespoke shoe.
With made to order shoes, you select from 39 types of fits and design, as well as material, and test the fit on the spot. No temporary fitting is provided.
A bespoke shoe, however, has no restrictions on the fit and design, and is made from scratch, with an initial fitting.
QI have very narrow feet (AA width). Can you accommodate me?
AYes, of course.
Whether you have small feet, narrow feet, large feet, or wide feet, we will design a shoe from scratch for you.
QI have flat feet. Would made to order shoes work for me?
AIf you have flat feet, high arches, or feet requiring special adjustments, there is a limit to how made to order shoes will work for you.
If you have different leg lengths or marked differences in the size of your feet, or if they are small, narrow, or require special attention, we strongly recommend a bespoke order with fitting. Please allow the artisan to advise you on to what extent this service is suitable for you. Please do not hesitate to contact us.
QWhat should I do if I can’t decide whether to choose made to order or bespoke?
ABegin by telling us which you have in mind.
Our artisans will then give you a consultation and explain the pros and cons of each.
You are then welcome to decide which to order, either that day or on a subsequent day.
QAfter my first order, can I order subsequent shoes without visiting the shop?
AAfter purchasing one pair of shoes, provided there are no outstanding issues with the fit, you can order subsequently by telephone or e-mail.
QWill made to order shoes work for me if I have bunions or differently sized feet?
AYes, we are able to accommodate adjustments for these types of feet.
QCan I select a leather of my choice with a made to order shoe?
AOur made to order line carries an extensive permanent selection of around 15 patented leathers, 18 baby calf leathers, 18 suedes, and other (foil leaf, python, galuchat, silk).
You are welcome to select your preferred material from among these. However, the price may fluctuate slightly depending on the material used and its scarcity.
For details, please do not hesitate to ask the artisan.
QCan I select my desired heel height?
AWe offer three varieties of heel, ranging from 5.5cm to 9.0cm.
We also carry a wide range of shapes, from pin heels to chunky heels.
QCan I select what I want to order after my consultation?
AYes, of course.
You can verify if a made to order shoe will be for you after trying the fit, or after receiving a consultation from an artisan. You can then decide whether to proceed to a made to order or bespoke.
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